Cookie Policy
This Cookie Policy explains how our online casino platform uses cookies and similar tracking technologies when you visit our website. By continuing to use our services, you acknowledge and consent to our use of cookies as described in this policy. This policy complies with Australian privacy laws and regulations, including the Privacy Act 1988 and the Australian Consumer Law. Last updated: January 22, 2026.
1. What Are Cookies and How We Use Them
Cookies are small text files that are stored on your device when you visit our website. These files contain information that helps us enhance your gaming experience, maintain security, and provide personalized services. Our online casino uses cookies for various essential functions including session management, user authentication, game preferences, and fraud prevention.
We employ cookies to remember your login credentials, track your gaming sessions, maintain your account security, and ensure compliance with Australian gambling regulations. Additionally, cookies help us analyze website performance, understand user behavior patterns, and optimize our platform for better functionality. The data collected through cookies assists us in providing responsible gambling features and maintaining regulatory compliance.
Our cookie usage extends to supporting payment processing, particularly for Australian payment methods including Neosurf vouchers and local banking options. These technologies ensure secure transactions and help prevent unauthorized access to your gaming account and financial information.
2. Types of Cookies We Use
We utilize several categories of cookies to deliver comprehensive gaming services and maintain platform security. Each type serves specific functions essential for operating our online casino in compliance with Australian regulations.
- Essential Cookies: These are strictly necessary for website operation, user authentication, session management, and secure payment processing. They cannot be disabled without affecting core functionality.
- Performance Cookies: These collect anonymous information about how visitors use our website, including page views, game popularity, and user journey analysis to improve our services.
- Functional Cookies: These remember your preferences such as language settings, game favorites, betting limits, and responsible gambling controls you have activated.
- Security Cookies: These detect suspicious activity, prevent fraud, and ensure compliance with Australian gambling laws and age verification requirements.
- Analytics Cookies: These help us understand user behavior, game performance, and website effectiveness to enhance user experience and comply with regulatory reporting requirements.
- Marketing Cookies: These track your interests to provide relevant promotional offers, bonuses, and communications while respecting Australian advertising standards.
3. Third-Party Cookies and Tracking Technologies
Our platform integrates with various third-party services that may place their own cookies on your device. These partnerships enable us to provide comprehensive gaming services, secure payment processing, and regulatory compliance features required for Australian online gambling operations.
Third-party cookies may originate from payment processors, game providers, fraud prevention services, analytics platforms, and customer support systems. These external services operate under their own privacy policies and cookie practices, though we ensure all partners comply with Australian privacy and gambling regulations.
We work with providers of live dealer games, slot machines, and other gaming content who may use tracking technologies to deliver their services. Additionally, our fraud prevention partners use cookies to detect suspicious activity and protect your account from unauthorized access, which is particularly important given Australian anti-money laundering requirements.
Customer support services, including live chat and helpdesk systems, may employ cookies to maintain conversation history and provide personalized assistance. Our analytics partners help us understand user engagement and comply with responsible gambling monitoring requirements mandated by Australian authorities.
4. Cookie Management and User Control
You have various options to control and manage cookies on our platform. While some cookies are essential for basic functionality, you can adjust settings for non-essential cookies through your browser preferences or our cookie management interface.
Most web browsers automatically accept cookies by default, but you can modify these settings to decline cookies or receive notifications before they are placed. However, please note that disabling certain cookies may limit your ability to access specific features of our gaming platform or affect the security of your account.
- Chrome: Go to Settings > Privacy and Security > Cookies and other site data, then configure your preferences for blocking or allowing cookies from our casino platform.
- Firefox: Navigate to Options > Privacy & Security > Cookies and Site Data, where you can manage exceptions and clear existing cookies from our website.
- Safari: Open Preferences > Privacy > Manage Website Data to control cookie settings and remove stored data from our gaming platform.
- Edge: Access Settings > Cookies and site permissions > Cookies and site data to customize your cookie preferences and manage stored information.
- Opera: Go to Settings > Advanced > Privacy & Security > Site Settings > Cookies to configure cookie handling for our casino website.
Our platform also provides internal cookie management tools where you can adjust preferences for marketing communications, analytics tracking, and personalized gaming features while maintaining essential security and compliance functions.
5. Data Retention and Security Measures
We retain cookie data for varying periods depending on the type and purpose of the information collected. Essential cookies typically expire at the end of your gaming session, while preference cookies may be stored for longer periods to maintain your customized settings across multiple visits.
Our data retention practices comply with Australian privacy legislation and gambling regulations, ensuring that personal information collected through cookies is not kept longer than necessary for legitimate business purposes. Security cookies related to fraud prevention may be retained for extended periods to maintain account protection and regulatory compliance.
We implement robust security measures to protect cookie data from unauthorized access, including encryption, secure transmission protocols, and regular security audits. Our data protection practices align with Australian Privacy Principles and industry standards for online gambling operators.
All cookie data is processed and stored in accordance with our comprehensive privacy policy and Australian data protection requirements. We maintain detailed records of cookie usage for regulatory compliance and regularly review our data handling practices to ensure ongoing adherence to privacy standards.
6. Your Rights and Contact Information
Under Australian privacy law, you have specific rights regarding your personal information and how cookies collect and process your data. These rights include accessing information about cookie usage, requesting corrections to stored data, and lodging complaints about our data handling practices.
You can request information about what cookie data we hold about you, how it is used, and with whom it may be shared. You also have the right to request deletion of non-essential cookie data, though this may impact your gaming experience and access to certain platform features.
If you have concerns about our cookie practices or wish to exercise your privacy rights, you can contact our privacy officer through the customer support channels available on our website. We are committed to addressing your inquiries promptly and in accordance with Australian privacy law requirements.
For complaints that cannot be resolved directly with us, you may contact the Office of the Australian Information Commissioner, which oversees privacy law compliance. We regularly review and update this Cookie Policy to reflect changes in technology, regulations, and our gaming services, ensuring continued transparency about our data practices.